Custom Curriculum
iOS Support Essentials is a one-day core class to teach you how to use and support iOS and how to get the most out of your iPhone. Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.
Objectives
What you'll learn:
- iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated in-class by the instructor. Students who have their own iPhones may bring them and follow along, but this is not necessary.
Audience
- Technical Support Specialists, Technical Coordinators...
- People who support iOS users
Prerequisites
Recommended knowledge:
- Students who attend iOS Support Essentials need not have any iPhone experience at all, but some familiarity with the iOS or other mobile OS can help.
Topics
Basic features & troubleshooting
iOS Versions Compared, Power Management, Activating, Upgrading or Downgrading iOS, Backing Up & Restoring Data, Multitasking & Splitscreen, Background Refresh & Data Usage, Motion Coprocessor
Email, Contacts & Collaboration
AppleID, Email, General Practices, Microsoft Exchange, Active Sync, iCloud & iCloud Family, Contacts, Calendars, Managing Notifications, Sharepoint & Wikis, Facetime
Multimedia & Presenting
Camera & Video, Photos & Photostream, Connecting to a TV or Projector, AppleTV, AirPlay & Alternatives, Home Sharing
Apps & Files
App Store, The iOS File System, Sharing Files Between Apps, AirDrop, DropBox, Google & Other Cloud Services, Editing Text, iBooks, E-books & PDF
Security
Unlocking, Passcode & Encryption, TouchID, FaceID, Restrictions, Guided Access, Find My and Location Services, Apple Wallet & ApplePay, Network Security for Business, App Security, Physical Security, Private Browsing, Standards Compliance
Shortcuts & Accessibility
Extensions & Keyboards, Entering & Editing Text, Zooming & Inverting the Display, VoiceOver, Dictation & Siri
Custom Apps
The App Store Inside & Out, Volume Purchase Program, Custom B2B Apps, Buy or Develop In-House?
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